Business Development & Learner Engagement Manager

Download Full Job Description

Key Role Responsibilities:

Referral & Partnership Development –

• Develop and manage a cohesive referral strategy across the Liverpool City Region to support ASF and FCFJ delivery.
• Build strong relationships with referral partners, including:
  Employers
  • Jobcentre Plus
  • Local authorities
  • Voluntary and community organisations
  • Employability and health programmes

Promote the full range of TTP programmes to partners and employers.

Ethical Learner Recruitment & Eligibility

• Ensure all learners are eligible, suitable, and fully informed prior to enrolment, in line with ASF and FCFJ funding rules.
• Work closely with Operations and Administration teams to validate eligibility, prior learning, and programme suitability.
• Ensure recruitment activity supports learner progression, employability, and skills development, not inappropriate enrolment.
• Embed equality, diversity, and inclusion into all recruitment activity.

Employer Engagement & Labour Market Alignment

• Work with employers to identify skills gaps and progression opportunities.
• Carry out Organisational Needs Analysis (ONA) to align employer needs with funded provision.
• Support learners to progress into employment, further learning, or job progression, in line with contract outcomes.

Performance & KPI Management

• Achieve a minimum of 40 learner enrolments per month across ASF and FCFJ provision.
• Monitor referral conversion from enquiry → start → retention → outcome.
• Analyse referral data, learner outcomes, and distance travelled to inform improvement.
• Provide accurate forecasts to the North West Operations Manager on anticipated delivery volumes and locations.

Collaboration with Delivery Teams

• Work closely with Operations Managers, Curriculum, and Delivery Teams to ensure smoothtransition from referral to enrolment.
• Ensure recruitment activity aligns with curriculum capacity, quality standards, and delivery locations.
• Support open days, information sessions, and community engagement events.

Quality, Ofsted & Funding Compliance

• Contribute to TTP’s quality improvement cycle through learner and stakeholder feedback.
• Maintain accurate learner referral records and evidence for audit and inspection.
• Ensure recruitment processes support Ofsted EIF expectations, including:
  • Informed learner choice
  • Appropriate programme matching
  • Positive learner destinations
  • Comply with all TTP policies, including safeguarding, data protection, and health & safety.

The Essentials – What are we looking for?

• Experience in business development, employer engagement, or learner recruitment within funded provision.
• Strong understanding of Adult Skills Fund (ASF), AEB, and/or FCFJ funding.
• Knowledge of Ofsted expectations for adult learning.
• Proven ability to work with learners who may have complex barriers to engagement and progression.
• Strong stakeholder management and presentation skills.
• Ability to profile, forecast, and achieve recruitment targets.
• Confident using Microsoft 365 and CRM / data systems.
• Excellent communication, organisation, and time management skills.
• Commitment to safeguarding, equality, and learner wellbeing.
• Full UK driving licence and access to a vehicle (essential car user).

Safeguarding & Inclusion

Total Training Provision is committed to safeguarding and promoting the welfare of children and vulnerable adults. An enhanced DBS check will be required. We are proud to be an inclusive employer, committed to creating a workplace where everyone is treated with dignity, respect, and fairness.

Equal Opportunities & Safer Recruitment 

At Total Training Provision, our values of Accountability, Excellence, Trust, Service, Gratitude, Innovation, and Collaboration underpin our commitment to equality, diversity, and inclusion.

We are dedicated to providing a fair, inclusive, and supportive working environment where everyone is treated with dignity and respect and has the opportunity to succeed. We welcome applications from individuals of all backgrounds and make all recruitment, selection, and progression decisions based on merit, skills, experience, and potential.

Total Training Provision is committed to safer recruitment practices. This role involves working with children, young people, and vulnerable adults and is therefore subject to a full enhanced DBS check, which must be clear and will be carried out as part of the recruitment and onboarding process. Employment is conditional upon satisfactory checks and references.

We actively promote a culture where safeguarding, equality, and professional conduct are everyone’s responsibility.

Total Rewards:

• Total Leave – All staff benefit from 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
• 2 Years’ Service – Staff who have passed 2 years’ service get an additional 2 days leave
• 5 Years’ Service – Staff who have passed 5 years’ service get an additional 2 days leave
• 10 Years’ Service – Staff who have passed 10 years’ service get an additional 2 days leave
• Total Work Anniversary – Vouchers for colleagues who reach a work anniversary, £10 for every year reached
• Total Health – Staff will have access to the Westfield Health Plan once they have successfully passed their probation & Health Assured from Day 1.
• Total Fridays – Early Finish Fridays. On the 2nd Friday of every month, staff benefit from a 3pm finish
• Dress Down Fridays – Every Friday, staff do not need to wear formal work clothes.
• Buy & Sell – Buy up to 5 days of annual leave and sell up to 3.

Thinking of Applying?

If you would like to discuss this role in more detail or need support in applying, please contact our recruitment team at recruitment@total-tp.com or apply via the form below.

Apply Below