Meet The Team

Lisa Hawksby

Managing Director

Lisa has worked at Total since April 2015. Total was founded by Lisa’s father Paul. Together they transformed Total from a lead generation business to a successful private training provider.

Lisa has worked in the industry for 16 years, beginning her career as an Assessor and has worked for national and regional companies in quality and director roles.

Lisa achieved 4 GCSE’s not including maths then went to college followed by university to study a Social Work Degree. This was drilled into Lisa at school and college. She felt this was the only option available. It didn’t suit her learning style or aspirations. Lisa then worked in retail and completed work-based qualifications to progress to where she is today.

Lisa is extremely passionate about training, motivating and inspiring others.

Chris Garcia

Quality Director

Chris joined the team in December 2018.

He has worked in the learning and skills sector across a number of roles across both large National and smaller training providers since 1998.

Chris is very passionate about all things quality and is always striving to seek new and innovative ways to improve the quality of our training provision.

Please feel free to approach Chris with any feedback on the quality of our provision and any suggestions for improvement!

Kelly Bailey

Director of Business Development

Kelly joined the team in September 2019.

She has worked in the training and education sector for over 20 years starting her own career as an apprentice!

Kelly has worked her way up the career ladder starting as a receptionist where she was quickly promoted and has enjoyed several different roles over the years in the sector including Assessor, Sales Executive, Regional Sales Manager and Head of Sales.

She is passionate about Lifelong Learning and enjoys learning new skills and improving her own knowledge, whilst also supporting and coaching her colleagues. Her drive and dedication to the sector has resulted in a nomination as a ‘Inspirational Woman in the Apprenticeship Sector’.

Since the introduction of the Apprenticeship Levy Kelly has designed and implemented volume recruitment strategies for several Employers to utilise their Levy funds and support ‘workforce planning’.

Please contact Kelly to discuss how we can support your business through our range of products.

Mark Harrison

Non-Executive Director

Mark joined the team in June 2019 – having work with Lisa and Total Team through a previous role for the last 3 years

Mark has 24 year’s experience within the Human Services sector, within both Private and Public Sector organisations. Working across Skills, Employability, Justice and Youth provision across a number of funding bodies and varying contracts, all with the aim of supporting and allowing others to fulfill their potential, their families and society as a whole.

Mark started his career as an administrator in Job Centre Plus, before moving to work on Employment Zone in 2000, and progressed as the industry grew over the years. Holding a number of roles during that time, with the last 10 years in Senior Management roles.

Mark joined the company to support the growth, governance and development of the business, utilising his previous experiences to work and support the Senior Leadership Team to move forward  to support more people, through a quality led approach.

Mark is passionate about making a difference with Total Training Provision being aligned to his own values and vision.

Catherine Goodwin

Director of Operations and Business Growth

Cath joined the team in November 2019

With 25 years’ experience in the training, skills and education sector Cath has held roles working as a director and senior manager in Business Development, Operations and Quality, predominantly with private training providers and also awarding organisations. Cath started her working career in the Travel Industry and progressed to work in training and education in the sector.

Cath is responsible for Business Growth, including bid, contract and relationship management.

Please contact Cath to discuss how we can help build, grow and develop your business.