TTP Employee Spotlight – Stacey – Director of Business Services

Spotlight on Stacey Roberts, Director of Business Services

1. Can you introduce yourself and explain your role as Director of Business Services at TTP?

I’m Stacey Roberts, Director of Business Services at Total Training Provision. I oversee the teams and services that help TTP run effectively, including data and compliance, finance, IT, MIS/Data and HR. My role is to make sure our people have the systems, information and support they need to deliver a good experience for our learners and employers.

2. How long have you worked at TTP, and what has your journey within the organisation looked like?

My journey at TTP started in April 2022 and has included several different leadership roles. I was Head of Apprenticeships before moving into the role of Head of Data and Compliance. In March 2026, I became Director of Business Services.

Having worked across both delivery and business support has helped me understand how different parts of the organisation connect and the challenges our teams face.

3. What first attracted you to working in the training and education sector?

The opportunity to do work that makes a difference to people’s lives. Training can help someone build confidence, find a new direction or take the next step in their career.

I like working in a sector where the decisions we make and the support we provide can have a lasting impact.

4. What does a typical working day look like for you?

There is usually a plan, but there is also something unexpected!

My day might include reviewing performance or financial information, supporting a colleague, working through a compliance query or progressing improvements to our systems.

I work with people across TTP, so a big part of the role is listening, solving problems and making sure priorities keep moving.

5. What are your main responsibilities as Director of Business Services?

My main responsibilities are overseeing our business support functions, maintaining effective controls and making sure we have reliable information to support decisions.

That includes financial oversight, data accuracy, compliance, HR, IT and administration. I also look at how we can improve processes so they are clear, practical and able to support the organisation as it grows.

6. What do you enjoy most about your role?

I enjoy taking something complicated and making it easier for people to understand and manage. That might be improving a process, resolving an issue or helping a colleague work through a challenge.

It is particularly satisfying when a change makes someone’s working day easier and gives them more time to focus on what they do best.

7. What are you most proud of achieving during your time at TTP?

I’m most proud of the part I’ve played in helping TTP move forward through change, particularly the improvements in our apprenticeship provision, stronger achievement rates and our Ofsted “Good” outcome.

Those were team achievements, and it was rewarding to see everyone’s hard work make a difference for our learners.

Having worked across different areas of the business, I’ve also been able to bring people together, work through challenges and improve how we do things. Seeing colleagues grow in confidence and knowing we’ve built something stronger together gives me a real sense of achievement.

There is always more to do, but it’s good to step back occasionally and recognise how far we’ve come.

8. How does the Business Services team support TTP’s learners, employers and the wider organisation?

Much of our work happens behind the scenes, but it influences the whole experience of working with TTP.

From processing enrolments and maintaining accurate records to supporting staff, managing finances and keeping systems working, we help delivery run smoothly.

When those foundations work well, learners receive timely support, employers get useful information and colleagues can concentrate on delivering quality training.

9. What qualities do you think are essential for someone working in business services?

Being organised, approachable and willing to take responsibility is essential. You need attention to detail, but you also need to understand how your work affects other people.

Good communication, sound judgement and the confidence to ask questions are just as important. You also need to be adaptable because priorities can change quickly.

10. What is the most rewarding part of seeing learners or colleagues develop and succeed?

Seeing someone become more confident in their own ability.

A qualification or promotion is a great achievement, but often the biggest change is how someone sees themselves and what they believe they can do next. Knowing that you or your team have played a part in that is very rewarding.

11. What are your ambitions for the future of Business Services at TTP?

I want Business Services to keep developing as an approachable, reliable team that colleagues feel comfortable coming to for support. My priorities include better-connected systems, less duplicated administration and clearer information to help us plan ahead.

Developing our people is a big part of that ambition. I want to create clear pathways for colleagues to build their skills, gain experience and progress within TTP, with support that reflects their own interests and ambitions.

Alongside this, I want to strengthen our financial planning and make the best use of our resources, creating more opportunities to reinvest in our people and recognise the contribution they make.

For me, building a stronger business should also mean making TTP an even better place to work and grow.

12. What advice would you give to someone considering a career in business services or the training sector?

Be curious, ask questions and take the time to understand why your work matters. A passion for helping learners succeed is essential, whether you work directly with them or support them behind the scenes.

Be willing to share your experience and skills, listen to what people need and help them build the confidence to move forward.

Accountability and good decision-making are key. Take ownership of your work, follow through on your commitments and understand how your decisions affect others. Build the confidence to make informed choices, recognise when you need advice and be honest when something hasn’t gone to plan so you can learn from it.

You do not need to know everything straight away, but being reliable, willing to learn and open to feedback will take you a long way. Never underestimate the difference your knowledge, patience and encouragement can make to someone’s future.