Report safeguardingRelationship Manager
Position based: Head Office (Minimum 3 days per week)
Salary Band: £30,000 – £35,000
Holidays: 25 + all bank holidays, Birthday off, Christmas Shopping day
Why Work for Total Training Provision?
At Total Training Provision, we believe educationshould empower people, strengthen organisations, and change lives. Our work is driven by our values of Accountability, Excellence, Trust, Service, Gratitude, Innovation, and Collaboration, and these values shape how we support our learners — and our people.
You’ll join a supportive, ambitious organisation where quality matters, innovation is encouraged, and your expertise is genuinely valued. We invest in our staff, trust you to do your job well, and give you the autonomy to make a real difference every day.
If you’re passionate about leadership development and want to work somewhere that combines high standards with a strong
The Role
Our Values: The TTP Way
- Accountability & Trust: Taking ownership of the customer journey and building reliable relationships.
- Innovation: Constantly seeking better ways to engage and improve.
- Gratitude & Service: Delivering premium experiences with a spirit of appreciation.
- Collaboration: Working seamlessly across departments to achieve shared goals.
Key Role Responsibilities:
- Develop and implement innovative engagement methods tailored to specific demographics (e.g., gamification or social media for younger learners vs. professional networking for executive qualifications).
- Create bespoke engagement strategies that acknowledge the unique requirements of different qualification pathways.
- Proactively identify and “re-ignite” learners and employers who have become disengaged.
- Survey Management: Own and manage all survey systems, capturing data at key milestones.
- Focus Groups: Organise and facilitate focus groups to deep-dive into the learner experience and drive service improvements.
- Employer Board Meetings: Arrange and coordinate Employer Board Meetings to ensure our curriculum and delivery align with industry needs.
- Reporting: Analyse data to produce reports that turn feedback into actionable business intelligence.
- Newsletters: Design and distribute high-quality monthly newsletters to keep our community informed and inspired.
- Sales Insights: Attend “Insight Sessions” with the Sales team to report on service standards and help refine our market approach based on real-world feedback.
- Experience: Proven success in customer service management, ideally within the education or training sector.
- Creative Thinker: Someone who doesn’t believe in “one size fits all” and can adapt their style to different age groups and professional levels.
- Strong Facilitator: Comfortable leading focus groups and managing high-level board meetings with employers.
- Tech Savvy: Proficient in survey software, CRM systems, and digital communication tools.
- Commitment: Ability to be present in the Head Office at least 3 days a week to collaborate with the wider team.
Key Performance Indicators (KPIs)
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Deliver a minimum of 12 structured support interventions per week (pro rata for part-time staff).
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Each intervention must include clear objectives and measurable outcomes.
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Maintain strong learner attendance and engagement levels.
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Evidence measurable progress at each intervention through:
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Documented session objectives and outcomes
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Learner feedback
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Improved quality of assignments or Functional Skills performance
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Increased learner confidence and independence
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Contribute to improved retention, achievement and timely completion rates for supported learners.
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100% of interventions recorded accurately and within agreed internal timescales.
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All evidence is compliant with LSF requirements and DfE funding rules.
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No funding clawback resulting from incomplete or non-compliant documentation.
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Audit-ready documentation maintained at all times.
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Positive learner satisfaction feedback (target 90%+ where measured).
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Positive feedback from programme teams regarding impact and collaboration.
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Support plans in place and regularly reviewed for all learners receiving ongoing support.
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Initial contact with referred learners within 5 working days.
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Active participation in case reviews and progress meetings.
Safeguarding & Inclusion
Total Training Provision is committed to safeguarding and promoting the welfare of children and vulnerable adults. An enhanced DBS check will be required. We are proud to be an inclusive employer, committed to creating a workplace where everyone is treated with dignity, respect, and fairness.
Equal Opportunities & Safer Recruitment
At Total Training Provision, our values of Accountability, Excellence, Trust, Service, Gratitude, Innovation, and Collaboration underpin our commitment to equality, diversity, and inclusion.
We are dedicated to providing a fair, inclusive, and supportive working environment where everyone is treated with dignity and respect and has the opportunity to succeed. We welcome applications from individuals of all backgrounds and make all recruitment, selection, and progression decisions based on merit, skills, experience, and potential.
Total Training Provision is committed to safer recruitment practices. This role involves working with children, young people, and vulnerable adults and is therefore subject to a full enhanced DBS check, which must be clear and will be carried out as part of the recruitment and onboarding process. Employment is conditional upon satisfactory checks and references.
We actively promote a culture where safeguarding, equality, and professional conduct are everyone’s responsibility.
Total Rewards:
- Total Leave – All staff benefit from 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
- 2 Years’ Service – Staff who have passed 2 years’ service get an additional 2 days leave
- 5 Years’ Service – Staff who have passed 5 years’ service get an additional 2 days leave
- 10 Years’ Service – Staff who have passed 10 years’ service get an additional 2 days leave
- Total Work Anniversary – Vouchers for colleagues who reach a work anniversary, £10 for every year reached
- Total Health – Staff will have access to the Westfield Health Plan once they have successfully passed their probation & Health Assured from Day 1.
- Total Fridays – Early Finish Fridays. On the 2nd Friday of every month, staff benefit from a 3pm finish
- Dress Down Fridays – Every Friday, staff do not need to wear formal work clothes.
- Buy & Sell – Buy up to 5 days of annual leave and sell up to 3.
Thinking of Applying?
If you would like to discuss this role in more detail or need support in applying, please contact our recruitment team at recruitment@total-tp.com or apply via the form below.
Apply Below
Remote
Full Time