Report safeguardingLevel 2
Customer Service
What does this qualification cover?
The purpose of this qualification is to develop learners’ knowledge and practical skills in delivering excellent customer service.
By completing the qualification, learners will develop knowledge of:
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The principles of effective customer service
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How to communicate with customers clearly and professionally
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How to handle complaints and resolve issues efficiently
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The role of personal development and reflective practice in customer service
Who is it suitable for?
This qualification is suitable for anyone looking to gain knowledge and skills to work in customer service roles across a variety of sectors, including retail, hospitality, health and social care, and business environments.
AT A GLANCE
Course Overview
Eligibility
- 19+ as of 31st August
- Employed or Unemployed
- Living legally in the UK or EU for 3 years
- Not currently on a funded programme
Funding
This course is fully funded through the Adult Education Budget.
The course is available for anyone who reaches the eligibility requirements.
Location
- Online sessions delivered weekly over teams.
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